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IDI Community Retail Series: Customer Objections and Overcoming Them
Hosted on the IDI Community by Elizabeth Jones
Details: In Part 2 of our Retail Series, we're taking the customer conversation one step further by looking at what happens when a customer hesitates, pushes back, or says no.
We'll explore some of the most common objections skin professionals hear around price, product recommendations, commitment, and more, and how to respond without making the interaction feel pressured or overly sales-focused.
Through practical examples, we'll look at how asking the right questions, listening to what's really behind the objection, and communicating value can help build trust and keep the conversation moving.
Details: In Part 2 of our Retail Series, we're taking the customer conversation one step further by looking at what happens when a customer hesitates, pushes back, or says no.
We'll explore some of the most common objections skin professionals hear around price, product recommendations, commitment, and more, and how to respond without making the interaction feel pressured or overly sales-focused.
Through practical examples, we'll look at how asking the right questions, listening to what's really behind the objection, and communicating value can help build trust and keep the conversation moving.